Return Policy

 

If the product you bought has any defects, you can send it to us to be repaired.
See more about Repairs >>

 

Upon delivery, if you find that the size is not correct, we will adjust it free of charge within 1 month. See more about Ring Size Changes >>

 

 

Return Conditions 

 

You can return the piece of jewellery within 10 days of receipt for a full reimbursement. NO reason is required! To qualify for a refund, the item must be returned in its original condition, original packaging and documentation.
If you paid via PayPal with your credit card, the reimbursement will be transferred after the credit card authorization.

REMEMBER:

  • We do not reimburse for postage, you have to send the parcel on your own expense. 
  • We do not accept any COD parcels sent back.
  • In case of an engraved product return, we charge the client for the inscription removing.

 

  • Non-returnable products: 
    - all wedding rings 
    - custom-made items (e.g. atypical precious stone framed, rings made in non-standard sizes)
  • If only the colour of gold was changed, the product is still returnable !
  • If an incorrect product is sent to you by mistake, we will incur the cost for return delivery.

 

 

Official Journal of Laws No 22 of 31 March 2000, item 271 of 2 March 2000

ACT on the protection of certain consumer rights and on the liability for damage caused by a dangerous product

 

Article 10

3. Unless the parties has agreed otherwise, the right of withdrawal from the distance

contract shall not be vested in the consumer in the following cases:

1) provision of services if performance started with the consumer’s consent before the

end of the period referred to in Article 7 section 1,

2) contracts concerning audio and video recordings as well as recorded on computer

software carriers, once the original packing is removed by the consumer,

3) contracts concerning performance which price or remuneration depends solely on

price fluctuations on the financial market,

4) performance with characteristics specified by the consumer in his order or directly connected with his person,

5) performance which by reason of its nature cannot be returned or which subject is

susceptible to quick deterioration,

6) supply of press,

7) services in the field of games of chance and betting.

 


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